Your membership becomes active once your first shipment has been purchased. This can be done when you join or with your next scheduled shipment.

Your membership benefits are available from the date your membership becomes active. Benefits cease if your membership is placed on hold or cancelled.

Each shipment features the latest releases from across Pleasure | Culture | Craft, with the opportunity to customise your selection to suit your preferences.

We'll email you at least two weeks before each shipment with details of the wines selected, giving you time to review and customise your order before it is processed.

Your shipments are customised to you, so the cost will vary depending on your selection. Before each shipment is processed, you'll be able to see the total amount to be charged through your membership portal.

Freight within New Zealand is included. International members will be advised of any additional freight costs before their shipment is processed.

You can skip one shipment in any 12-month period while retaining your membership and all membership benefits. Please request your skip at least two weeks before the scheduled shipment date.

If you need a longer break, you can place your membership on hold for up to 12 months. While on hold, you won't receive shipments or membership benefits, but you'll continue to receive wine club communications. Your membership and benefits will resume when your hold ends.

If you decide to cancel your membership, simply provide written notice at least two weeks before your next scheduled shipment. Membership benefits cease when your membership is cancelled.

To skip a shipment, place your membership on hold or cancel, contact wineclub@pleasureculturecraft.com.

Your online membership portal allows you to view previous orders and upcoming shipments, update your contact and delivery details, and manage your membership and shipment options.

Please keep your details up to date to avoid delays with processing or delivery. Additional costs resulting from incorrect, inaccessible or unsafe delivery addresses may be charged to your card.

If your shipment payment declines, we'll automatically retry the payment after three days. If payment continues to fail, we'll contact you.

If payment fails for two consecutive shipments, your membership will be cancelled.

Yes. You can choose to collect your wine from our Havelock North head office instead of having it delivered.

We also ship wine club orders internationally. Any applicable international freight costs will be confirmed before your shipment is processed.

Yes. Pleasure | Culture | Craft wine club members receive guaranteed access to an allocation of the Pyramid Valley Botanicals Collection release each October.

Before the release, we'll email you with details of your allocation, which you can accept, decline or edit.

If your shipment has been packed incorrectly, please contact wineclub@pleasureculturecraft.com within seven days of receiving your order. We'll arrange to correct the shipment and get the right wines to you.